THE TORONTO TRANSIT COMMISSION AND BEING IN THE MOMENT
The Toronto Transit Commission (TTC), Toronto’s public transit company, wants its customers to be in the moment. Although they do not say this, they want customers to focus on the journey and not the destination.
On Saturday June 11, a trip that normally takes 60 to 90 minutes took 3 hours. On Sunday June 12, the same trip took 4 hours. On Saturday June 18, a 10 to 15 minute trip took 2 hours. On Sunday June 19, the same trip took 3 hours.
The reasons for the delays were the following:
- subway closures because of unauthorized people on the tracks;
- subway closures because of scheduled maintenance;
- bus and streetcar delays for unknown reasons;
- slower weekend schedules.
TTC customers can save themselves a lot of anger and frustration if they adopt the TTC’s hidden philosophy:
Forget about your destination. Be in the moment and enjoy the ride!