Using the self-checkout machine at Loblaws grocery store this morning made me realize that I need to improve my communication skills. I was supposed to receive $7.50 change, from a ten-dollar bill, but the machine only gave me $5.50. I approached the self-checkout attendant whom I have spoken to many times before to give me extra rewards points because I had my own cloth grocery bag.
“I put ten dollars in the machine and was supposed to get $7.50 change, but the machine only gave me $5.50. It’s two dollars short,” I said.
“What?” she said.
“The machine only gave me $5.50 change, from ten dollars, when it should have been $7.50.”
“The machine. I put in ten dollars and was supposed to get $7.50 back, but it only gave me $5.50.”
“You want points for your cloth bag?” she asked.
“No. The machine shortchanged me by two dollars. I was supposed to get $7.50 and it only gave me $5.50.”
“The machine did not give me the proper change. It owes me two dollars.”
“You want points for your cloth bag?”
No, I don’t want points. I want the two dollars. The machine shortchanged me.”
By this time we were both in front of the machine. I pointed to the change I had left in the machine because I saw it was wrong, and she took my receipt. Finally she understood and gave me my proper change.
Yup! I need to improve my communication skills.